Pass4Test는 IT업계 전문가들이 그들의 노하우와 몇 년간의 경험 등으로 자료의 정확도를 높여 응시자들의 요구를 만족시켜 드립니다.  Pass4Test 는 꼭 한번에  Cisco 642-165 (Unified Communications Contact Center Express Implementation(UCCX))  시험을 패스할 수 있도록 도와드릴 것입니다. 여러분은  Cisco 642-165 (Unified Communications Contact Center Express Implementation(UCCX))   시험자료 구매로 제일 정확하고 또 최신 시험 문제에 대비한 학습가이드를 사용할 수 있습니다. Pass4Test의 인증시험 적중율은 아주 높습니다. 때문에 많은 IT인증시험 준비중인 분들에게 많은 편리를 드릴수 있습니다.100%정확도 100%신뢰! 여러분은 마음 편히 응시하시면 됩니다.Pass4Test는 여러분의 시간을 절약해드릴 뿐만 아니라 여러분들이 안심하고 응시하여 순조로이 패스할수 있도록 도와주는 사이트 입니다. Pass4Test는 믿을 수 있는 사이트입니다. IT업계에서는 이미 많이 알려져 있습니다. 그리고 여러분에 신뢰를 드리기 위하여  Cisco 642-165 (Unified Communications Contact Center Express Implementation(UCCX)) 관련자료의 일부분 문제와 답 등 샘플을 무료로 다운받아 체험해볼 수 있게 제공합니다. 아주 만족할 것이라고 믿습니다.  Pass4Test제품에 대하여 아주 자신이 있습니다.Cisco 642-165 (Unified Communications Contact Center Express Implementation(UCCX))    도 여러분의 무용지물이 아닌 아주 중요한 자료가 되리라 믿습니다. 여러분께서는 아주 순조로이 시험을 패스하실 수 있을 것입니다.

 

 

NO.1 select a statement about the Call subflow step that is not ture
A. a subflow can access all vanables in the calling script
B. when the call subflow step exrcutes,you can transfer values of vanables from the calling flow to the
subflow
C. after the call subflow step exrcutes, you can transfer values of vanables from the subflow to the calling
flow
D. the same subflow can be invoked from different scripts
Answer: A

NO.2 What is the maximux number of concurrent emails an agent can have ?
A. 1 email
B. 2 emails
C. 5 email s
D. 10 emails
Answer: C

NO.3 with which product is cisco unified CCX integrated in order to allow an agent to chat with an SME using
CAD?
A. cisco unified presence
B. IP phone messenger
C. webex connect
D. microsoft office communicator
Answer: A

NO.4 Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer: C

NO.5 Which interface do the cisco unified communications manager and cisco unified CCX use for call
control?
A . AXL
B. HTTP
C. LDAP
D. JTAPI
Answer: D

NO.6 which two features are added when upgrading from cisco unified CCX standars to enhanced?
A. agent routing
B. historical reporting
C. conditional routing
D. priority queuing
Answer: A, D

NO.7 Which configurationg enables a cisco unified contact center express server to fail over to a secondary
cisco unified communications manager server when the primary server fails?
A. no special configuration is needed
B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of
CTI ports
D. configure the telephone provide with a primary and secondary cisco unified communications manager
IP address
Answer: D

NO.8 If you have not configured the database subsystem,what is the status of the database subsystem on the
control center page of appadmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Answer: B

NO.9 in a cisco unified contact center experss deployment with cisco unified communications manager
express.which feature is able on the cisco agent desktop?
A. recording
B. monitoring
C. embedded browser
D. call-control buttons
Answer: C

NO.10 Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Answer: A

NO.11 what should you set the client configuration to when configuring the ODBC data source for the
database subsystem?
A. TCP/IP
B. multiprotocol
C. named pipes
D. nwlink IPX/SPX
Answer: A

NO.12 Which three tasks can an agent perform using email?
A. save the response as draft
B. send the response to supervisor
C. transfer the amail to another CSQ
D. transfer the email to another agent
E. delete the email
F. mark the email as junk
Answer: A, C, D

NO.13 Which step would you use to get information about the numbet of contacts currently in queue?
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Answer: D

NO.14 Which three tasks can an agent perform on the cisco agent desktop?
A. chat with an SME
B. send an email to an SME
C. send enterprise data to an SME
D. transter a call to an SME
E. see the ACD state of an SME
Answer: A, C, D

NO.15 which three cisco unified contact center express application administration tasks may be performed by
a supervisor who does not adminstrative privilege?(choose three)
A. delete a resource group
B. remove a skill from a CSQ
C. enable autormatic work on a CSQ
D. modify the skill competence level of an agent
E. create a resource
F. delete a skill
Answer: B, C, D

NO.16 Which three tasks are supported by the cisco supervisor desktop.?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Answer: A, B, D

NO.17 Which type of information is available from the cisco unified contact center express control center?
A. database repliccation status
B. systerm parameters configuration
C. date and time of most recent failure
D. cisco unified communications manager cluster status
Answer: C

NO.18 How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in
the CSQ real-time report?
A. log out all agents
B. restart the browser-based real-time reporting client
C. select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D. reset the real-time reports
Answer: C

NO.19 which two are possible root causes for the application subsystem going into partial service
status?( choose two)
A. cisco unified communications manager telephone provider problen
B. CTI route point problem
C. CTI port group problem
D. script problem
E. system deadlock problem
Answer: D, E

NO.20 A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D