Pass4Test는 여러분들한테 최고의 Cisco 642-165문제와 답을 제공함으로  높은 적중율을 자랑합니다,여러분은  Cisco 642-165인증시험의 패스로 IT업계와  직장에서 한층 업그레이드 되실수 있습니다. 여러분의 미래는 더욱더 아름다울 것입니다.Cisco 642-165시험의 인기는 날마다 더해갑니다.Cisco 642-165시험에 응시하는 분들도 날마다 더 많아지고 있습니다.Cisco 642-165인증시험 준비중인 여러분은 어떤 자료를 준비하였나요? Pass4Test는 전문적인 IT인증시험덤프를 제공하는 사이트입니다.Cis co 642-165인증시험을 패스하려면 Pass4Test을 선택하시면 아주 현명한 선택입니다. Pass4Test에서는 Cisco 642-165관련 자료도 제공함으로 여러분처럼 IT 인증시험에 관심이 많은 분들한테 아주 유용한 자료이자 학습가이드입니다. Pass4Test는 여러분이 원하는 최신 최고버전의 Cisco 642-165문제와 답을 제공합니다. Cisco 642-165인증덤프는 IT업계전문가들이 끊임없는 노력과 지금까지의 경험으로 연구하여 만들어낸 제일 정확한 시험문제와 답들로 만들어졌습니다. Pass4Test의 문제집으로 여러분은 충분히 안전이 시험을 패스하실 수 있습니다. 우리 Pass4Test 의 문제집들은 모두 100%합격율을 자랑하며 Pass4Test의 제품을 구매하였다면 Cisco 642-165관련 시험패스와 자격증 취득은 근심하지 않으셔도 됩니다. 여러분은 IT업계에서 또 한층 업그레이드 될것입니다.

 

 

 

NO.1 select a statement about the Call subflow step that is not ture
A. a subflow can access all vanables in the calling script
B. when the call subflow step exrcutes,you can transfer values of vanables from the calling flow to the
subflow
C. after the call subflow step exrcutes, you can transfer values of vanables from the subflow to the calling
flow
D. the same subflow can be invoked from different scripts
Answer: A

NO.2 Which interface do the cisco unified communications manager and cisco unified CCX use for call
control?
A . AXL
B. HTTP
C. LDAP
D. JTAPI
Answer: D

NO.3 Which three tasks can an agent perform on the cisco agent desktop?
A. chat with an SME
B. send an email to an SME
C. send enterprise data to an SME
D. transter a call to an SME
E. see the ACD state of an SME
Answer: A, C, D

NO.4 How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in
the CSQ real-time report?
A. log out all agents
B. restart the browser-based real-time reporting client
C. select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D. reset the real-time reports
Answer: C

NO.5 If you have not configured the database subsystem,what is the status of the database subsystem on the
control center page of appadmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Answer: B

NO.6 Which configurationg enables a cisco unified contact center express server to fail over to a secondary
cisco unified communications manager server when the primary server fails?
A. no special configuration is needed
B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of
CTI ports
D. configure the telephone provide with a primary and secondary cisco unified communications manager
IP address
Answer: D

NO.7 Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Answer: A

NO.8 what should you set the client configuration to when configuring the ODBC data source for the
database subsystem?
A. TCP/IP
B. multiprotocol
C. named pipes
D. nwlink IPX/SPX
Answer: A

NO.9 which two features are added when upgrading from cisco unified CCX standars to enhanced?
A. agent routing
B. historical reporting
C. conditional routing
D. priority queuing
Answer: A, D

NO.10 in a cisco unified contact center experss deployment with cisco unified communications manager
express.which feature is able on the cisco agent desktop?
A. recording
B. monitoring
C. embedded browser
D. call-control buttons
Answer: C

NO.11 which two are possible root causes for the application subsystem going into partial service
status?( choose two)
A. cisco unified communications manager telephone provider problen
B. CTI route point problem
C. CTI port group problem
D. script problem
E. system deadlock problem
Answer: D, E

NO.12 with which product is cisco unified CCX integrated in order to allow an agent to chat with an SME using
CAD?
A. cisco unified presence
B. IP phone messenger
C. webex connect
D. microsoft office communicator
Answer: A

NO.13 Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer: C

NO.14 What is the maximux number of concurrent emails an agent can have ?
A. 1 email
B. 2 emails
C. 5 email s
D. 10 emails
Answer: C

NO.15 Which type of information is available from the cisco unified contact center express control center?
A. database repliccation status
B. systerm parameters configuration
C. date and time of most recent failure
D. cisco unified communications manager cluster status
Answer: C

NO.16 A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D

NO.17 which three cisco unified contact center express application administration tasks may be performed by
a supervisor who does not adminstrative privilege?(choose three)
A. delete a resource group
B. remove a skill from a CSQ
C. enable autormatic work on a CSQ
D. modify the skill competence level of an agent
E. create a resource
F. delete a skill
Answer: B, C, D

NO.18 Which three tasks can an agent perform using email?
A. save the response as draft
B. send the response to supervisor
C. transfer the amail to another CSQ
D. transfer the email to another agent
E. delete the email
F. mark the email as junk
Answer: A, C, D

NO.19 Which three tasks are supported by the cisco supervisor desktop.?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Answer: A, B, D

NO.20 Which step would you use to get information about the numbet of contacts currently in queue?
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Answer: D