Exin Certification ITIL-F (ITIL Foundation) 시험을 응시하고 싶으시다면 우리의 최신  Exin Certificati on ITIL-F (ITIL Foundation) 자료로 시험을 준비하시면 됩니다. Pass4Test 의 학습가이드에는  Exi n Certification ITIL-F (ITIL Foundation) 인증시험의 예상문제, 시험문제와 답이 포함되어 있음으로100% 시험을 패스할 수 있습니다.Pass4Test는 일년무료 업데이트서비스를 제공합니다.우리Pass4Test가 제공하는 최신, 최고의  Exin Certification ITIL-F (ITIL Foundation) 시험관련 자료를 선택함으로 여러분은 이미 시험패스 성공이라고 보실수 있습니다.

 

 

NO.1 Which of the following options is a hierarchy that is used in knowledge management?
A.Wisdom - Information - Data - Knowledge
B.Data - Information - Knowledge - Wisdom
C.Knowledge - Wisdom - Information - Data
D.Information - Data - Knowledge - Wisdom
Answer: B

NO.2 Which role is responsible for carrying out the activities of a process?
A.Process owner
B.Change manager
C.Service manager
D.Process practitioner
Answer: D

NO.3 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A.Service design: Design the processes
B.Service strategy: Develop the offerings
C.Service transition: Plan and prepare for deployment
D.Service operation: IT operations management
Answer: A

NO.4 Which of the following BEST describes service strategies value to the business?
A.Allows higher volumes of successful change
B.Reduction in unplanned costs through optimized handling of service outages
C.Reduction in the duration and frequency of service outages
D.Enabling the service provider to have a clear understanding of what levels of service will make their
customers successful
Answer: D

NO.5 Which two processes will contribute MOST to enabling effective problem detection?
A.Incident and financial management
B.Change and release and deployment management
C.Incident and event management
D.Knowledge and service level management
Answer: C

NO.6 The design of IT services requires the effective and efficient use of "the four Ps". What are these four
Ps?
A.People, process, partners, performance
B.Performance, process, products, plans
C.People, process, products, partners
D.People, products, plans, partners
Answer: C

NO.7 Which of the following is an objective of business relationship management?
A.To identify patterns of business activity
B.To ensure high levels of customer satisfaction
C.To secure funding to manage the provision of services
D.To ensure strategic plans for IT services exist
Answer: B

NO.8 Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A.Service level management
B.IT operations management
C.Capacity management
D.Incident management
Answer: B

NO.9 Which of the following would be used to communicate a high level description of a major change that
involved significant cost and risk to the organization?
A.Change proposal
B.Change policy
C.Service request
D.Risk register
Answer: A

NO.10 Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
A.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B.Public frameworks are always cheaper to adopt
C.Public frameworks are prescriptive and tell you exactly what to do
D.Proprietary knowledge has been tested in a wide range of environments
Answer: A
 

 

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