IT인증자격증은 여느때보다 강렬한 경쟁율을 보이고 있습니다. Microsoft Dynamics CRM MB2-704시험을 통과하시면 취직 혹은 승진이나 연봉협상에 많은 도움이 되어드릴수 있습니다.Microsoft Dynamics CRM MB2-704시험이 어려워서 통과할 자신이 없다구요? Pass4Test덤프만 있으면 이런 고민은 이제 그만 하지않으셔도 됩니다. Pass4Test에서 출시한 Microsoft Dynamics CRM MB2-704덤프는 시장에서 가장 최신버전입니다.

Apply sales management concepts (10–15%)

Manage leads and opportunities (10–15%)?

Process sales (10–15%)

Analyze reports and sales (10–15%)

Apply service management (10–15%)

Manage service cases (10–15%)??

Manage contracts and entitlements (10–15%)

Work with service scheduling (10–15%)??

Analyze and report on service management (5–10%)

NO.1 You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the solution.
Choose two.
A. The opportunity is removed from the list of active opportunities.
B. Notes and attachments associated with the opportunity are saved for future reference.
C. All activities associated with the opportunity are automatically deactivated.
D. The opportunity cannot be reactivated.
Answer: A,B

NO.2 You are a sales representative at a trade show.
A trade show attendee leaves a business card at your company's booth.
You need to enter the attendee's information into Microsoft Dynamics CRM for the sales team to
qualify.
Which record type should you create?
A. Contact
B. Account
C. Opportunity
D. Lead
Answer: D

NO.3 A customer with an open opportunity selects one of your company's competitors.
You need to change the status of this opportunity so that the opportunity no longer shows in Open
Opportunities.
What should you do?
A. Mark all activities on the opportunity as complete.
B. Close the opportunity as lost.
C. Change the estimated revenue to zero.
D. Activate all draft quotes related to the opportunity.
Answer: B

NO.4 You configure a connection to Microsoft Social Listening but cannot see social insights data in
Microsoft Dynamics CRM.
What should you do to make social insights visible in Dynamics CRM?
A. Ensure that each of your social listening search topics are assigned a category.
B. Configure social listening search topics and visuals.
C. In system settings, change the default setting for the Disable Social Engagement option.
D. Select the Reset Social Insights option to refresh the social insights data.
Answer: B

NO.5 What is required to view a Dynamic Excel report?
A. Have Outlook Client installed.
B. Create the export from a System View.
C. Have system administrator rights.
D. Save the Advanced Find query in Microsoft Dynamics CRM.
Answer: A

NO.6 You create an opportunity and need to add products.
What should you do before adding the opportunity products?
A. Set a price list.
B. Change the revenue setting to user provided.
C. Set estimated revenue.
D. Change the revenue setting to system calculated.
Answer: A

NO.7 You choose a case from the customer support queue. Your company mandates that all requests
with customers be tracked regardless of the outcome.
You call the customer and learn that the case was submitted on your company's customer portal by
mistake.
What should you do?
A. Cancel the case.
B. Delete the case.
C. Resolve the case.
D. Reactivate the case.
Answer: C

NO.8 You need a dashboard that shows your cases only. Which dashboard should you use?
A. Customer Service Operations
B. Customer Service Representative
C. Customer Service Performance
D. Sales Performance Dashboard
Answer: B