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NO.1 A contract instructor has been hired to teach a course with twelve learners. After surveying the learners

it is identified that half of the class is not familiar with the subject being taught. Which of the following

should the instructor do to help the entire class achieve success?

A. Contact the training manager for suggestions on how to proceed.

B. Teach to the more experienced learners; the others will catch up.

C. Make the six learners that already know the material wait until the other learners catch up

D. Cancel the class and then divide the class into two difference courses.

Answer: A

NO.2 An instructor asks a question and a learner provides an incorrect answer that has nothing to do with the

question asked. Which of the following is the BEST response?

A. Ask another learner to provide an answer to the question.

B. Repeat the question exactly as originally stated.

C. Rephrase the question completely and ask it again.

D. Reprimand the learner for their response.

Answer: A

NO.3 While facilitating a class an instructor uses a variety of questioning techniques. Which of the following

BEST describes the benefits?

A. Challenges learners, involves them and helps to monitor their progress.

B. Establishes an environment that supports learning, and maintains focus on meeting stated learning

objectives

C. Facilitates group dynamics in a positive way, while encouraging respectful interactions.

D. Keeps the learners engaged as to what is coming next and conveys the importance of their knowledge.

Answer: A

NO.4 Which of the following describes a form of feedback with the GREATEST positive impact?

A. Suggestions that focus on procedures versus the concepts

B. Measurable results from summative assessments

C. Specific comments on errors with suggestions on how to improve

D. Comparing learner performance with other learners

Answer: C

NO.5 The Human Resources department is conducting a class for new employees when the air conditioning

stops working. Which of the following should the instructor do FIRST?

A. Report the incident to the maintenance department

B. Tell the employees it is not unbearable and continue with the course

C. Cancel the class and reschedule the class for another time.

D. Continue on with the instruction ignoring the temperature issue.

Answer: A

NO.6 An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the

following is the BEST way to achieve this?

A. Have the learners brainstorm ideas on the topic.

B. Have the learners role play the topic.

C. Hold an open discussion on the topic.

D. Show the learners via a desktop sharing demonstration.

Answer: D

NO.7 Learners are MOST likely to learn a skill successfully when a topic is presented:

A. In a cluster with other, similar skills

B. Just in time for the learner to apply it

C. As part of a summary of related skills

D. As part of a review session prior to an examination

Answer: B

NO.8 An instructor is conducting a virtual class and finds that several learners do not have computer systems

that actually meet the guidelines for the course. Due to this, certain required shared applications will not

work for them. Which of the following represents the BEST action for the instructor.?

A. Contact the course coordinator to remind learners of the requirements

B. Remove the sharing of applications as the entire class cannot participate.

C. Change the applications that are shared to ones that are compatible to all systems

D. Request the learners use systems that are compatible with the course.

Answer: D