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NO.1 Which is a recommended approach for gaining trust from stakeholders that you understand

their needs?
A. Keep the conversations very specific to your areas of technical expertise.
B. Start discussions at a high level before focusing on detailed technical items.
C. Explain how you are fixing problems followed by asking questions such as where lower expenses
fall in their list of priorities.
D. Start the discussion by providing examples of what you have done for other departments in the
past.
Answer: B

NO.2 Which two are true of closed questions? (Choose two.)
A. Closed questions are used to retrieve facts.
B. Respondents can answer closed questions more quickly because they seek a limited amount of
detail.
C. Closed questions are used to retrieve opinions.
D. Closed questions are used to make decisions based on the data in a report.
E. Closed questions are excellent for workshops where you need people to come to a consensus
about a design decision.
Answer: A,B

NO.3 Which financial analysis term or technique identifies if an investment is of benefit to the
company?
A. Total Cost of Ownership (TCO)
B. Capital Expense (CAPEX)
C. Operating Expense (OPEX)
D. Return on Investment (ROI)
E. Weighted Average Cost of Capital (WACC)
Answer: D

NO.4 Which three dimensions can you use to categorize a business capability? (Choose three.)
A. People
B. Technology
C. Procedures
D. Processes
E. Costs
F. Level in architecture stack
Answer: A,B,D

NO.5 Which two are efficient ways to capture details about your organization's current technology
capabilities? (Choose two.)
A. Issue a Request for Proposal and ask three vendors to compare their solutions to the products
available from their competitors.
B. Request to see a list of software licensed by the company and examine the expiration dates and
the timing for next releases.
C. Run a security and performance cleanup test using a vendor's free tools available on the Internet.
D. Conduct a survey to find out where spreadsheets are used instead of the finance data analysis
tool.
E. Run a report on network and system usage, then identify added capacity needed for the next
twelve months.
Answer: B,D

NO.6 What two statements correctly describe vision or mission? (Choose two.)
A. A mission is a statement of the purpose of a company.
B. A vision is what a company wants to become in the mid-term or long-term future.
C. A vision describes actions the organization will take to achieve specific goals.
D. A mission identifies the company's planned investments to increase revenue.
E. A vision is only used by for-profit companies.
F. A mission is only used by public sector organizations.
Answer: A,B

NO.7 What two statements are true about Key Performance Indicators (KPIs)? (Choose two.)
A. A KPI is a quantifiable metric of the performance of essential operations and/or processes in an
organization.
B. A KPI provides the focal point for identifying how much risk a company can take in trying to avoid
government fines.
C. A KPI could reflect the performance of Service Providers in achieving their goals and objectives.
D. KPIs are based on judgment, and therefore should be used carefully when defining the value of a
technology solution.
Answer: A,C

NO.8 Which two statements are true about Key Performance Indicators (KPIs) and Critical Success
Factors (CSFs)? (Choose two.)
A. KPIs measure outcomes.
B. CSFs compare planned and actual performance.
C. KPI are the activities which most heavily influence whether performance is strong or weak.
D. CSFs are a cause of a positive or negative result for the company.
Answer: A,D