IBM Certified Support Specialist C2010-024시험패스는 IT업계종사자들이 승진 혹은 연봉협상 혹은 이직 등 보든 면에서 날개를 가해준것과 같습니다.IT업계는  IBM Certified Support Specialist C2010-024시험을 패스한 전문가를 필요로 하고 있습니다. Pass4Test의  IBM Certified Support Specialist C2010-024덤프로 시험을 패스하고 자격증을 취득하여 더욱더 큰 무대로 진출해보세요.

NO.1 Once an engineer has taken ownership of a Non-OneTeam PMR, which field must be updated?

A. Keyword 1
B. Keyword 2
C. Next Queue
D. APAR Number
Answer: C

NO.2 An engineer identifies that an open APAR exists which matches the problem reported in a PMR
and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?
A. Fill in the APAR fietd in the PMR with the APAR Number.
B. Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
C. Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
D. Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.
Answer: B

NO.3 What is the main purpose of EcuRep?
A. It is the data repository for manuals.
B. It is the repository for product download.
C. It is the repository for all customer PMR data.
D. It is the data repository for product Component IDs
Answer: C

NO.4 What is needed to logon to IBM Extreme Leverage?
A. RETAIN User ID and password
B. Lotus Notes User ID and password
C. IBM Intranet User ID and password
D. IBM Software Support User ID and password
Answer: C

NO.5 The client whose OneTeam PMR has been worked on by the BackEnd (BE) engineer
issatisfiedwith the resolution given and agrees to close the PMR.ENG=Y is set.
What should happen next?
A. The BE engineer ensures the final Solution Given (SG) code has been entered, updates the PMR,
and closes it.
B. The BE engineer ensures the final SG code has been entered, updates the PMR, and sets it for
follow-up in 28 days.
C. The BE ensures the final SG code has been entered, updates the customer, and requeues the PMR
to the product queue.
D. The BE engineer ensures the final SG code has been entered, updates the PMR and requeues it to
the FrontEnd for closure.
Answer: B

NO.6 A client contacts support with a request for a product enhancement. Which tool should an
engineer use to create the enhancement request for the client?
A. FITS
B. EHRT
C. FMRT
D. PERT
Answer: A

NO.7 What is needed to logon to CAST?
A. RETAIN User ID and password
B. Lotus Notes User ID and password
C. IBM intranet User ID and password
D. IBM Software Support User ID and password
Answer: C

NO.8 An engineer is working on a PMR and is unsure which Solution Given code to use.
Where can the correct information be found?
A. in the monthly scorecard
B. in the RETAIN HELP screen
C. in the IBM Support Handbook
D. in the Problem Handling section of the Process Website
Answer: B