우리 Pass4Test에서는 최고이자 최신의 EXIN ITIL EX0-001 (ITIL Foundation (syllabus 2011)) 덤프자료를 제공 함으로 여러분을 도와 EXIN ITIL EX0-001 (ITIL Foundation (syllabus 2011)) 인증자격증을 쉽게 취득할 수 있게 해드립니다.만약 아직도 EXIN ITIL EX0-001 (ITIL Foundation (syllabus 2011)) 시험패스를 위하여 고군분투하고 있다면 바로 우리 Pass4Test를 선택함으로 여러분의 고민을 날려버릴수 있습니다.
NO.1 Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A
NO.2 A process owner has been identified with an "I" in a RACI matrix. Which one of the following
would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Answer: C
NO.3 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C
NO.4 Which of the following is NOT an objective of service transition?
A. To ensure that a service can be operated, managed and supported
B. To provide training and certification in project management
C. To provide quality knowledge and information about services and service assets
D. To plan and manage the capacity and resource requirements to manage a release
Answer: B
NO.5 What would you call the groups of people who have an interest in the activities, targets,
resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B
NO.6 Which process or function is responsible for monitoring activities and events in the IT
infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B
NO.7 Which of the following is an objective of business relationship management?
A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist
Answer: B
NO.8 Which process is responsible for recording the current details, status, interfaces and
dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Answer: B