Exin Certification ITIL (ITIL V3 Foundation) 인증시험을 패스하여 자격증을 취득한것은 IT업계에 진출성공했다는 이정표와 같습니다. 이 자격증을 취득하는것은 많은 IT인사들의 꿈입니다. 하지만 Exin Certification ITIL (ITIL V3 Foundation) 시험은 난이도가 높은 시험이라 도전할 엄두가 나지 않는다고 합니다. 도전도 해보지 않고 어려울거라고 포기하면 어떤 일에서나 포기가 빠르다고 생각됩니다. Pass4Test 에서는 Exin Certification ITIL (ITIL V3 Foundation) 시험에 대비한 Exin Certification ITIL (ITIL V3 Foundation) 덤프공부자료를 제공해드립니다. 이 덤프를 구매하여 공부하시면 그렇게 어려운 Exin Certification ITIL (ITIL V3 Foundation) 시험도 쉬워집니다. 제일 적은 투자로 제일 큰 수확을 가져다 드리는 Pass4Test 를 찾아주세요.
NO.1 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
NO.2 Which of the following is the correct set of steps for the continual service improvement
model/approach.?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually
improve
B. Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we
keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan;
Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get
there?; How do we keep the momentum going?
Answer: D
NO.3 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
NO.4 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
NO.5 Which of the following are the MAIN objectives of incident management?
To automatically detect service affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
Answer: B
NO.6 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
NO.7 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
NO.8 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A