Pass4Test 에서 제공해드리는 Avaya 3C00120A덤프는 아주 우수한 IT인증덤프자료 사이트입니다. IT업계엘리트한 강사들이 퍼펙트한  Avaya 3C00120A 덤프문제집을 제작하여 디테일한 시험문제와 답으로 여러분이 아주 간단히  Avaya 3C00120A시험을 패스할 수 있도록 최선을 다하고 있습니다.

NO.1 Avaya is bidding for a telecommunications project with the Government of India ("GOI")
through one of its Partners. The GOI official who is in charge of the tender requests that the Partner
arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process
which authorizes the concerned department to undertake a capability study of all the bidders. The
Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a
demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e.
tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A. No, because by hosting government officials, both the Partner and Avaya attempted to influence
the government to secure a favorable response bid response.
B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to
a legitimate government process (of reviewing bidder capabilities).
Answer: B

NO.2 What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the
network, including identifying any discrepancies that need to be rectified prior to implementation.
Network assessments may be performed to determine if the customer's network can handle the \P
solution. (Click and drag the correct option to the space below.)
A. Solution Preparation
B. Solution Design and Development
C. Education and Knowledge Transfer
D. Avaya Program Management
Answer: A

NO.3 Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a
soft dialer? (Select one.)
A. Avaya Outbound Contact Express
B. Avaya Proactive Outreach Manager
C. Avaya Proactive Contact
Answer: C

NO.4 This solution is hosted Software as a Service or SaaS-dedicated Chat solution. It provides both
automated and live agent chat modes of operation with seamless escalation from automated to live.
(Select one.)
A. Avaya One Touch Video
B. Avaya Automated Chat
C. Avaya Customer Connections Mobile
D. Avaya CallBack Assist
Answer: B

NO.5 Which product or solution is a required prerequisite for Avaya Aura@ Call Center Elite? (Select
one.)
A. Avaya Aura@ Contact Center
B. Avaya Aura@ Call Center Elite Multichannel
C. Avaya Aura@ Communication Manager
D. Avaya Interaction Center
Answer: A

NO.6 Avaya Business Advocate is an entitlement with which CEM Experience Layer product or
solution? (Select one.)
A. Avaya Aura@ Experience Portal
B. Avaya Aura@ Contact Center
C. Avaya Aura@ Call Center Elite
D. Avaya Intelligent Customer Routing
Answer: C

NO.7 HOTSPOT
Match the Performance layer products, applications, or solutions on the right to their description on
the left. (For each description on the left, select the corresponding solution from the drop-down list
on the right.)
Answer:

NO.8 Customer supplied servers for Avaya Aura@ Experience Portal require which operating system
(OS)? (Select one.)
A. Mac OS X Server
B. Microsoft Windows 2008 Server
C. Solaris 10
D. Red Hat Enterprise Linux Server
Answer: D