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NO.1 Which option best reflects information that must be captured before you create the business
case?
A. customer's budget and expectations for ROI
B. estimate of investment required: initial investment, recurring for each period, and specific to a
project or component
C. assessment of the customer's procurement process
D. detailed analysis of cost savings that results from a pilot
Answer: B

NO.2 Which option is part of an implementation strategy?
A. names of employees and their user IDs
B. completion criteria for major work packages that are dependent on other projects
C. name of the finance rep who is responsible for tracking costs
D. response time requirements for executive quarterly update videos
Answer: B
Explanation:
Topic 8, Measure Benefits Realization

NO.3 Which action is the recommended way to describe business unit benefits from upgrading a
customer's 2-year old network?
A. Highlight the improved response time and service level possible.
B. Relate the increase in reliability and performance to the impact on business activities that are
supported by the network.
C. Describe how the capacity upgrade allows the customer to reduce support headcount within the IT
organization.
D. Focus on the unique aspects of Cisco advanced technology, as compared with the customer's
current network.
Answer: B

NO.4 Which statement about assumptions that are defined when you create the business case is
true?
A. They reflect best case situations for obtaining the highest level of benefit.
B. They are defined to reduce the risk that the customer is unhappy with solution benefits.
C. They should reflect factors or activities that are not yet known, but require some estimate or basis
to develop a credible business case.
D. They should be validated only with the IT representatives, not with business unit personnel.
Answer: C

NO.5 Which option represents a business constraint for a video solution?
A. The customer does not have enough capacity to deliver video at an acceptable performance level.
B. Users for the solution are not yet executing new processes for which video is a core capability to
improve business results.
C. The steering committee has not yet seen a demo of the video solution.
D. Two of the customer's lead architects disagree on the approach for network management.
Answer: B

NO.6 Which statement describes a benefit of using scenarios for business transformation?
A. They allow you to prototype the user interface without full development of all screens.
B. They give the customer a way to relate needs and potential benefits through example situations.
C. They increase your influence with the customer, because scenarios selectively show your industry
insight.
D. They show the customer what is possible with the latest version of your technology solutions.
Answer: B