IT인증시험덤프자료를 제공해드리는 사이트는 너무나도 많습니다. 그중에서 대부분 분들이 Pass4 Test제품에 많은 관심과 사랑을 주고 계시는데 그 원인은 무엇일가요?바로 Pass4Test에서 제공해드리는 덤프자료 품질이 제일 좋고 업데이트가 제일 빠르고 가격이 제일 저렴하고 구매후 서비스가 제일 훌륭하다는 점에 있습니다. Pass4Test 표 IBM Certified Associate 000-652 덤프를 공부하시면 시험보는데 자신감이 생기고 시험불합격에 대한 우려도 줄어들것입니다.
NO.1 Which two activities are included in the scope of IT Asset management? (Choose two.)
A. Risk Management
B. License Management
C. Security Management
D. Inventory Management
E. Configuration Management
Answer: B,D
NO.2 What is the IBM SmartCloud Control Desk V7.5 (SCCD) application server used for?
A. To apply SCCD fix packs
B. To generate SCCD EAR files
C. To provide a SCCD runtime environment
D. To customize Maximo Business Object Java code
Answer: C
NO.3 Which ticket type must be used for a user who is asking for information?
A. Incident
B. Problem
C. Service Request
D. Process Request
Answer: C
NO.4 What is the purpose of the Promotion process?
A. To create configuration items (CI) from Actual CIs
B. To create Actual CIs from CIs
C. To enable CIs to be used in the Change Management process
D. To enable Actual CIs to be used in the Change Management process
Answer: A
NO.5 What are three types of IBM SmartCloud Control Desk offerings? (Choose three.)
A. Action
B. Descriptive
C. Work Order
D. Work Request
E. Service Catalog
F. Service Request
Answer: A,B,F
NO.6 What are two appropriate Key Performance Indicators for the Service Catalog Management
Process? (Choose two.)
A. Number of accesses per month
B. Number of calls to the service desk
C. Percent of users who use the service catalog
D. Percent of users who are aware of the service catalog
E. Number of services published including Service Level Agreements/Targets
Answer: A,C
NO.7 What functionality will a user need to define a set of tasks that will be applied to the Service
Request once the Catalog Request is submitted and approved?
A. Job Plan
B. Fulfillment Plan
C. Ticket Template
D. Fulfillment Template
Answer: A
NO.8 What is the purpose of domains within IBM SmartCloud Control Desk?
A. To allow global searches across areas of an organization
B. To specify ownership of a set of objects within the product
C. To separate configuration items and assets into geographical areas
D. To maintain a value list that can be used in fields within the product
Answer: D
NO.9 What is the purpose of the Update Promotion action?
A. To update attributes of the configuration item (CI) based on the information from the Actual CI
B. To update attributes of the Actual CI based on the information from the CI
C. To update attributes of the CI based on the information from the Change Management process
D. To update attributes of the Actual CI based on the information from the Change Management
process
Answer: A
NO.10 When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be
installed?
A. Only Entry Edition
B. Any product edition
C. Only Everyplace Edition
D. Only Service Provider Edition
Answer: B