Pass4Test에서 출시한 Avaya 3C00120A (APDS Customer Experience Manager Online Test (#3C00120A)) 시험덤프는 Pass4Test의 엘리트한 IT전문가들이 IT인증실제시험문제를 연구하여 제작한 최신버전 Avaya 3C00120A (APDS Customer Experience Manager Online Test (#3C00120A)) 덤프입니다. 덤프는 실제시험의 모든 범위를 커버하고 있어 시험통과율이 거의 100%에 달합니다. 제일 빠른 시간내에 Avaya 3C00120A (APDS Customer Experience Manager Online Test (#3C00120A)) 덤프에 있는 문제만 잘 이해하고 기억하신다면 시험패스는 문제없습니다.
NO.1 Which of the following applications/solutions in the Experience layer are supported by Avaya
Control Manager? (Select three.)
A. Avaya Proactive Contact
B. Avaya one-X@ Agent
C. Avaya Call Management System
D. Avaya Aura@ Call Center Elite Multichannel
E. Avaya Interaction Center
Answer: A,D,E
NO.2 Which product or solution is a required prerequisite for Avaya Aura@ Call Center Elite? (Select
one.)
A. Avaya Aura@ Contact Center
B. Avaya Aura@ Call Center Elite Multichannel
C. Avaya Aura@ Communication Manager
D. Avaya Interaction Center
Answer: A
NO.3 Avaya Business Advocate is an entitlement with which CEM Experience Layer product or
solution? (Select one.)
A. Avaya Aura@ Experience Portal
B. Avaya Aura@ Contact Center
C. Avaya Aura@ Call Center Elite
D. Avaya Intelligent Customer Routing
Answer: C
NO.4 Avaya is bidding for a telecommunications project with the Government of India ("GOI")
through one of its Partners. The GOI official who is in charge of the tender requests that the Partner
arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process
which authorizes the concerned department to undertake a capability study of all the bidders. The
Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a
demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e.
tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A. No, because by hosting government officials, both the Partner and Avaya attempted to influence
the government to secure a favorable response bid response.
B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to
a legitimate government process (of reviewing bidder capabilities).
Answer: B
NO.5 What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the
network, including identifying any discrepancies that need to be rectified prior to implementation.
Network assessments may be performed to determine if the customer's network can handle the \P
solution. (Click and drag the correct option to the space below.)
A. Solution Preparation
B. Solution Design and Development
C. Education and Knowledge Transfer
D. Avaya Program Management
Answer: A
NO.6 Customer supplied servers for Avaya Aura@ Experience Portal require which operating system
(OS)? (Select one.)
A. Mac OS X Server
B. Microsoft Windows 2008 Server
C. Solaris 10
D. Red Hat Enterprise Linux Server
Answer: D
NO.7 Which are customer value statements for ANAV? (Select three.)
A. Improves end-user experience by offering a refreshed look and feel for exist Management System
(CMS) customers.
B. Enables the business to analyze recorded voice content to identify key words and phrases in audio
recordings.
C. Benefits customers that require Roles-based Access (RBAC) and the ability to partition data based
on multiple tenants, or multiple business units sharing the same contact center
D. Stack, typically required by Service Providers, hosted environments, and Ian customers with
multiple sites/business units on shared contact center.
Answer: A,B,D
NO.8 Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a
soft dialer? (Select one.)
A. Avaya Outbound Contact Express
B. Avaya Proactive Outreach Manager
C. Avaya Proactive Contact
Answer: C