Avaya 3C00120A (APDS Customer Experience Manager Online Test (#3C00120A)) 시험은 인기있는 IT자격증을 취득하는데 필요한 국제적으로 인정받는 시험과목입니다. Avaya 3C00120A (APDS Customer Experience Manager Online Test (#3C00120A)) 시험을 패스하려면 Pass4Test의  Avaya 3C00120A (APDS Customer Experience Manager Online Test (#3C00120A)) 덤프로 시험준비공부를 하는게 제일 좋은 방법입니다. Pass4Test덤프는 IT전문가들이 최선을 다해 연구해낸 멋진 작품입니다. Avaya 3C00120A (APDS Customer Experience Manager Online Test (#3C00120A)) 덤프구매후 업데이트될시 업데이트버전을 무료서비스료 제공해드립니다.

NO.1 Which product or solution is a required prerequisite for Avaya Aura@ Call Center Elite? (Select
one.)
A. Avaya Aura@ Contact Center
B. Avaya Aura@ Call Center Elite Multichannel
C. Avaya Aura@ Communication Manager
D. Avaya Interaction Center
Answer: A

NO.2 What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the
network, including identifying any discrepancies that need to be rectified prior to implementation.
Network assessments may be performed to determine if the customer's network can handle the \P
solution. (Click and drag the correct option to the space below.)
A. Solution Preparation
B. Solution Design and Development
C. Education and Knowledge Transfer
D. Avaya Program Management
Answer: A

NO.3 HOTSPOT
Match the Performance layer products, applications, or solutions on the right to their description on
the left. (For each description on the left, select the corresponding solution from the drop-down list
on the right.)
Answer:

NO.4 Avaya is bidding for a telecommunications project with the Government of India ("GOI")
through one of its Partners. The GOI official who is in charge of the tender requests that the Partner
arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process
which authorizes the concerned department to undertake a capability study of all the bidders. The
Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a
demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e.
tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A. No, because by hosting government officials, both the Partner and Avaya attempted to influence
the government to secure a favorable response bid response.
B. Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to
a legitimate government process (of reviewing bidder capabilities).
Answer: B

NO.5 This solution is hosted Software as a Service or SaaS-dedicated Chat solution. It provides both
automated and live agent chat modes of operation with seamless escalation from automated to live.
(Select one.)
A. Avaya One Touch Video
B. Avaya Automated Chat
C. Avaya Customer Connections Mobile
D. Avaya CallBack Assist
Answer: B

NO.6 Avaya Business Advocate is an entitlement with which CEM Experience Layer product or
solution? (Select one.)
A. Avaya Aura@ Experience Portal
B. Avaya Aura@ Contact Center
C. Avaya Aura@ Call Center Elite
D. Avaya Intelligent Customer Routing
Answer: C

NO.7 Which one of the Proactive products or solutions comes in two configurations, a hard dialer or a
soft dialer? (Select one.)
A. Avaya Outbound Contact Express
B. Avaya Proactive Outreach Manager
C. Avaya Proactive Contact
Answer: C

NO.8 Customer supplied servers for Avaya Aura@ Experience Portal require which operating system
(OS)? (Select one.)
A. Mac OS X Server
B. Microsoft Windows 2008 Server
C. Solaris 10
D. Red Hat Enterprise Linux Server
Answer: D