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NO.1 Benefits and working conditions would be primarily the concern of which of the following?

A. Voice of the Customer

B. Voice of the Employee

C. Voice of the Business

D. Voice of the Process

Answer: B

 

NO.2 When we assess the Voice of the Customer we are attempting to determine the gaps in our

processes between “what is” and __________________.

A. “What isn’t”

B. “What will make money”

C. “What will cost less”

D. “What should be”

Answer: D

 

NO.3 Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a

product?

A. Functionality

B. Durability

C. Dependability

D. None

Answer: D

 

NO.4 The ROI for a project is a measurement metric that stands for Return on Investment and is one

of

the methods used to measure the success of a Lean Six Sigma project.

A. True

B. False

Answer: A

 

NO.5 The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and

Control.

A. Manage

B. Measure

C. Memorize

D. Manipulate

Answer: B

 

NO.6 Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes

of

a product or service.

A. Desirable

B. Beneficial

C. Critical-to-Quality

D. Preferred

Answer: C

 

NO.7 Six Sigma refers to a process whose output has at least 95% of its data points within 6

Standard

Deviations from the Mean.

A. True

B. False

Answer: B

 

NO.8 In the expression Y = f(Xn) Y , the output, is the ___________ variable and Xn, the inputs, are

the

__________ variables.

A. Independent, dependent

B. Individual, multiple

C. Sole, multiple

D. Dependent, independent

Answer: D

 

NO.9 Training cost is $3,000 and a project required an initial investment of $12,000. If the project

yields

monthly savings of $1,800 beginning after 3 months, what is the payback period in months (before

money costs and taxes)?

A. 4.17

B. 8.33

C. 11.33

D. 28.28

Answer: C

 

NO.10 When a process has proven itself to function at a Six Sigma level this means there are less than

________ defects per million opportunities.

A. 1.7

B. 2.6

C. 3.4

D. 10

Answer: C