EXIN ITIL EX0-001 (ITIL Foundation (syllabus 2011)) 시험은 등록하였는데 시험준비는 아직이라구요? EXIN ITIL EX0-001 (ITIL Foundation (syllabus 2011)) 시험일이 다가오고 있는데 공부를 하지 않아 두려워 하고 계시는 분들은 이 글을 보는 순간 시험패스에 자신을 가지게 될것입니다. 시험준비 시간이 적다고 하여 패스할수 없는건 아닙니다. Pass4Test의  EXIN ITIL EX0-001 (ITIL Foundation (syllabus 2011)) 덤프와의 근사한 만남이Microsoft인증 MB7-838패스에 화이팅을 불러드립니다. 덤프에 있는 문제만 공부하면 되기에 시험일이 며칠뒤라도 시험패스는 문제없습니다. 더는 공부하지 않은 자신을 원망하지 마시고 결단성있게Pass4Test의Microsoft인증 MB7-838덤프로 시험패스에 고고싱하세요.

NO.1 What is the name of the group that should review changes that must be implemented faster
than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B

NO.2 Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom
Answer: B

NO.3 Which process is responsible for recording the current details, status, interfaces and
dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Answer: B

NO.4 Which of the following types of service should be included in the scope of service portfolio
management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service
A. 1 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 3 only
Answer: B

NO.5 Which of the following service desk organizational structures are described in service
operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
A. 1, 2 and 4 only
B. 2, 3 and 4 only
C. 1, 3 and 4 only
D. 1, 2 and 3 only
Answer: A

NO.6 Which of the following is an objective of business relationship management?
A. To identify patterns of business activity
B. To ensure high levels of customer satisfaction
C. To secure funding to manage the provision of services
D. To ensure strategic plans for IT services exist
Answer: B

NO.7 Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: B

NO.8 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C