Pass4Test 는 여러분의 IT전문가의 꿈을 이루어 드리는 사이트 입다. Pass4Test는 여러분이 우리 자료로 관심 가는 인중시험에 응시하여 안전하게 자격증을 취득할 수 있도록 도와드립니다. 아직도 EXIN ITIL EX0-001 (ITIL Foundation (syllabus 2011)) 인증시험으로 고민하시고 계십니까? EXIN ITIL EX0-001 (ITIL Foundation (syllabus 2011)) 인증시험 가이드를 사용하실 생각은 없나요? Pass4Test는 여러분께 시험패스의 편리를 드릴 수 있습니다.
NO.1 Which process is responsible for recording the current details, status, interfaces and
dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Answer: B
NO.2 What is the name of the group that should review changes that must be implemented faster
than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B
NO.3 Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom
Answer: B
NO.4 Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: B
NO.5 Which of the following types of service should be included in the scope of service portfolio
management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service
A. 1 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 3 only
Answer: B
NO.6 Which of the following is NOT an objective of service transition?
A. To ensure that a service can be operated, managed and supported
B. To provide training and certification in project management
C. To provide quality knowledge and information about services and service assets
D. To plan and manage the capacity and resource requirements to manage a release
Answer: B
NO.7 Which process or function is responsible for monitoring activities and events in the IT
infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B
NO.8 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C