Pass4Test 는 인증시험에 참가하는 분들한테 편리를 제공하는 사이트이며,여러분들의 시험패스에 도움을 줄 수 있는 사이트입니다.많은 분들은 Cisco 642-165 (Unified Communications Contact Center Express Implementation(UCCX)) 인증시험이 아주 어려운 것은 알고 있습니다. 하지만 Pass4Test를 선택함으로  Cisco 642-165 (Unified Communications Contact Center Express Implementatio n(UCCX))  인증시험은 그렇게 어렵지 않다는 것을 알게 될 것입니다. Pass4Test의  Cisco 642-165 (Unified Communications Contact Center Express Implementation(UCCX))  학습가이드는 시험의 예상문제부터 전면적이로 만들어진 아주 퍼펙트한 시험자료입니다. Pass4Test 의 서비스는  Cisc o 642-165 (Unified Communications Contact Center Express Implementation(UCCX))  구매 후 최신버전이 업데이트 시 최신문제와 답을 모두 무료로 제공합니다. Pass4Test에서는 응시자분들의 고민을 덜어드릴 수 있습니다. 빨리 성공하고 빨리 Cisco 642-165 (Unified Communications Contact Center Express Implementation(UCCX))  인증시험을 패스하고 싶으시다면  Pass4Test를 찾아주세요.Pass4 Test제품은 여러분의 아주 좋은 학습가이드가 될것입니다. Pass4Test로 여러분은 소유하고 싶은 인증서를 빠른 시일내에 얻게 될것입니다.

 

 

NO.1 If you have not configured the database subsystem,what is the status of the database subsystem on the
control center page of appadmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Answer: B

NO.2 What is the maximux number of concurrent emails an agent can have ?
A. 1 email
B. 2 emails
C. 5 email s
D. 10 emails
Answer: C

NO.3 Which type of information is available from the cisco unified contact center express control center?
A. database repliccation status
B. systerm parameters configuration
C. date and time of most recent failure
D. cisco unified communications manager cluster status
Answer: C

NO.4 How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in
the CSQ real-time report?
A. log out all agents
B. restart the browser-based real-time reporting client
C. select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D. reset the real-time reports
Answer: C

NO.5 Which three tasks can an agent perform using email?
A. save the response as draft
B. send the response to supervisor
C. transfer the amail to another CSQ
D. transfer the email to another agent
E. delete the email
F. mark the email as junk
Answer: A, C, D

NO.6 which two are possible root causes for the application subsystem going into partial service
status?( choose two)
A. cisco unified communications manager telephone provider problen
B. CTI route point problem
C. CTI port group problem
D. script problem
E. system deadlock problem
Answer: D, E

NO.7 Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Answer: A

NO.8 Which configurationg enables a cisco unified contact center express server to fail over to a secondary
cisco unified communications manager server when the primary server fails?
A. no special configuration is needed
B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of
CTI ports
D. configure the telephone provide with a primary and secondary cisco unified communications manager
IP address
Answer: D

NO.9 which three cisco unified contact center express application administration tasks may be performed by
a supervisor who does not adminstrative privilege?(choose three)
A. delete a resource group
B. remove a skill from a CSQ
C. enable autormatic work on a CSQ
D. modify the skill competence level of an agent
E. create a resource
F. delete a skill
Answer: B, C, D

NO.10 what should you set the client configuration to when configuring the ODBC data source for the
database subsystem?
A. TCP/IP
B. multiprotocol
C. named pipes
D. nwlink IPX/SPX
Answer: A

NO.11 which two features are added when upgrading from cisco unified CCX standars to enhanced?
A. agent routing
B. historical reporting
C. conditional routing
D. priority queuing
Answer: A, D

NO.12 select a statement about the Call subflow step that is not ture
A. a subflow can access all vanables in the calling script
B. when the call subflow step exrcutes,you can transfer values of vanables from the calling flow to the
subflow
C. after the call subflow step exrcutes, you can transfer values of vanables from the subflow to the calling
flow
D. the same subflow can be invoked from different scripts
Answer: A

NO.13 A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D

NO.14 in a cisco unified contact center experss deployment with cisco unified communications manager
express.which feature is able on the cisco agent desktop?
A. recording
B. monitoring
C. embedded browser
D. call-control buttons
Answer: C

NO.15 Which three tasks are supported by the cisco supervisor desktop.?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Answer: A, B, D

NO.16 Which step would you use to get information about the numbet of contacts currently in queue?
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Answer: D

NO.17 Which interface do the cisco unified communications manager and cisco unified CCX use for call
control?
A . AXL
B. HTTP
C. LDAP
D. JTAPI
Answer: D

NO.18 Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer: C

NO.19 Which three tasks can an agent perform on the cisco agent desktop?
A. chat with an SME
B. send an email to an SME
C. send enterprise data to an SME
D. transter a call to an SME
E. see the ACD state of an SME
Answer: A, C, D

NO.20 with which product is cisco unified CCX integrated in order to allow an agent to chat with an SME using
CAD?
A. cisco unified presence
B. IP phone messenger
C. webex connect
D. microsoft office communicator
Answer: A