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NO.1 Phishing is:
A. an infection that causes a web browser to go to a different site than the one intended from a
search result page.
B. a technique used to obtain financial information from a user mimicking a legitimate website.
C. an infection that causes a computer to behave erratically by playing music and launching
browser windows.
D. a technique used to obtain financial information from a user by compiling information from
social networks and their friends.
Answer: B

NO.2 When scheduling a backup for preventative maintenance, which of the following would
ensure all
data was captured?
A. Differential
B. Full
C. Incremental
D. Daily
Answer: B

NO.3 A technician is creating an image that will be used to deploy Windows 7 to 100 PCs. Which of
the
following tools should be used to accomplish this?
A. SYSPREP
B. Windows 7 Advisor
C. CHKDSK
D. DISKPART
Answer: A

NO.4 Which of the following file system types is used for optical media?
A. FAT32
B. FAT
C. CDFS
D. NTFS
Answer: C

NO.5 A technician would like to limit computer access to certain users. Which of the following
should be
configured?
A. Advanced security
B. Boot.ini file
C. System configuration
D. Local security policy
Answer: D

NO.6 A technician installed a second hard drive in a computer. Upon restart, a message appears
statinG. primary drive 0 not found. Press F1 to continue." Which of the following should the
technician check FIRST?
A. That NTLDR and boot.ini are not missing
B. Proper drive installation (e.g. cables/jumpers)
C. If computer can boot into safe mode
D. If the BIOS boot settings are correct
Answer: B

NO.7 A technician gets a call from a customer stating that their computer will not boot. They are
getting
the following error invalid system disk. Which of the following should the technician check
FIRST?
A. Verify the operating system is installed correctly.
B. Verify that all removable drives are empty.
C. Verify Boot.ini is on the hard drive.
D. Verify the computer will boot into safe mode.
Answer: B

NO.8 A user has not received any new emails on their smartphone in the last two days. The user is
able
to access the Internet without any problems. Which of the following should the user do FIRST?
A. Restart the smartphone
B. Reconfigure the smartphone email account
C. Resynchronize the smart phone
D. Update the operating system
Answer: A

NO.9 A user has too many applications starting when they log into windows. From the command
line,
which of the following tools is the FASTEST option to prevent these applications from running on
startup?
A. MSCONFIG
B. SERVICES.MSC
C. REGEDIT
D. MSINFO32
Answer: A

NO.10 From which of the following tools can a technician locate the PID of an application?
A. Local Security Policy
B. MSCONFIG
C. Computer Management
D. Task Manager
Answer: D