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NO.1 In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL
tasks?
A. Test Quality Monitoring Connection and Test Apache Tomcat Connection
B. Test Extract and Test Quality Monitoring Connection
C. Test Extract and Test Reporter Gateway
D. Test File Locations and Test Database Connection
Answer: D

NO.2 For an Avaya Quality Monitoring Server, which three items should be backed up? (Choose
three)
A. eCorder directory
B. Avaya Quality Monitoring Database
C. Avaya Quality Monitoring Windows Register key
D. postgressql directory
Answer: A,B,C

NO.3 The license Avaya Contact Recording a three digit code is needed. What is this code called,
and
where can it be found?
A. Avaya CR License Code; Recorder Status > Ports
B. License Generation key; System > License
C. Avaya CR License Code; System > License
D. License Generation key; generation Setup > Recorder
Answer: B

NO.4 A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with
AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to
work correctly?
A. cc.v6=false
B. aacc.v6=false
C. cc.v6=true
D. aacc.v6=true
Answer: C

NO.5 What are two types of reports which can be generated using Enterprise Reporting? (Choose
two)
A. Calibration Reports
B. Call by Call Reports
C. Real Time Reports
D. Graphical Reports
E. Trending Reports
Answer: A,E

NO.6 When an Avaya Contact Recording server is installed with more than one Network Interface
Card
(NIC), what should be set to indicate which NIC to use for Audio and screen content streams?
A. General Setup > Recorder > Replay Server(s)
B. General Setup > Recorder > Key Management Server
C. General Setup > Recorder > IP address on this server to use for recordings
D. General Setup > Recorder URL(s) of external port(s) to connect to
Answer: C

NO.7 A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording
server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)
A. The wrong NIC has been selected to use for RTP .
B. Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES
IP address defined.
C. There is no network path between both NICs and the recorded IP phones.
D. There is no network path between the Avaya Aura® Communication Manager Media resources
and the NIC on the Avaya Contact Recording server to use for RTP .
Answer: A,B,C

NO.8 You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya
Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)
A. Avaya Session Manager
B. Avaya Application Enablement Server
C. Avaya IP Telephones
D. Avaya Communication Manager Gateway
Answer: B,D

NO.9 Which three directories should be excluded from anti-virus software running on the Avaya
Quality
Monitoring Server? (Choose three)
A. PostgresSQL directory
B. QM directory
C. Tomcat directory
D. SQL Server Files and directories
E. Program Files directory
Answer: C,D,E

NO.10 Your customer is asking questions about the reliability of their new Avaya Contact Recording
system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer?
(Choose two)
A. The operating system and call database should be RAID 1 and the recording storage area
should be RAID 5
B. Use a fault tolerant Storage Area Network (SAN)
C. Record calls directly to a network attached storage (NAS)
D. Record calls directly to a tape drive
E. Use any backup software to back up the system daily
Answer: A,B