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시험 번호/코드: 3309시험 이름: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
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100% 환불보장약속 3309시험
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Description The Avaya Aura® Experience Portal with POM Implementation and
Maintenance Exam (3309) is a requirement to earn the ACSS - Avaya Aura®
Experience Portal with Proactive Outreach Manager credential.
This exam has
60 questions and the minimum passing score is 67% (40 of 60 correct). The
candidate has 90 minutes to complete this exam.
Exam Objectives The exam covers the following knowledge areas and learning
objectives:
Architecture
Describe Web Services.
Describe Avaya Aura® Experience Portal (AAEP) operations.
Describe the AAEP architecture.
Describe the Experience Portal External Systems.
Describe the capabilities of CMS RT Socket-based Routing.
Describe the enhancements for Intelligent Customer Routing (ICR)
7.0.
Implementation
Define Proactive Outreach Manager (POM) server definitions.
Describe Agent Assignment options.
Describe the components of the POM User Interface.
Describe the enhancements for POM 3.0.
Describe the standard POM reporting capabilities.
Explain how agent scripts are created and used.
Explain how agents are assigned to campaigns.
Explain POM Campaigns and their setup.
Explain POM licensing requirements.
Explain POM Zones.
Explain the concept of agent blending.
Explain the functionality of POM.
Explain the POM installation verification process.
Install POM licenses.
Perform POM database administration.
Verify the prerequisites to the POM installation.
Configure AAEP for Email contacts.
Configure an AAEP Application.
Configure Speech Servers.
Configure the MPP.
Describe AAEP configuration settings.
Describe the VoIP connections.
Describe the steps to configure the EPM for Email and SMS.
Explain AAEP licensing.
Configure Intelligent Customer Routing (ICR).
Explain the ICR installation requirements.
Understand ICR reporting capabilities.
Maintenance
Decribe AAEP user requirements.
Explain the upgrade paths and processes for POM.
Troubleshoot POM database issues.
Describe the AAEP standard reporting capabilities.
Explain the AAEP backup procedures.
Explain the upgrade paths and procedures for AAEP.
Verify AAEP operations.
Describe ICR reporting capabilities.
Troubleshooting
Use POM troubleshooting procedures and tools.
Troubleshoot EPM issues.
Use AAEP troubleshooting isolation tools, logs and processes.
Identify ICR messages and log files.
Prerequisite Knowledge Review the
credential curriculum map for any prerequisite information.
Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE
website at http://www.pearsonvue.com/avaya to
see currently available Avaya exams, regional exam pricing, and register for a
testing session.
Pearson VUE encourages candidates to book testing sessions well in
advance (2+ months) to help ensure individual requirements can be met. Candidate
demand often fluctuates.
Pearson VUE Authorized Test Centers represent a network of Pearson VUE
independent business partners primarily in the commercial and academic market
spaces. Availability of testing centers varies by city/state/geographic region
based upon business partner participation in the Pearson VUE testing
program.
As independent business partners, Pearson VUE Test Centers establish
their own hours of operation and testing seat capacity. Reservations are
accepted on a first come / first serve basis independent of the vendor exam
chosen. Test Center, Online or Pearson VUE Call Center reservations all work
from the same inventory of available testing sessions. Contacting a Pearson VUE
Test Center can provide candidates with the best understanding of what
parameters drive a Center?s days / hours of operation; this can be particularly
helpful for Testing Centers associated with academic institutions.
Includes these products
3309-Avaya Aura Experience Portal with POM
Implementation and Maintenance Exam
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