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NO.1 An end user cannot log in to a page that provides an c-learning course. The authentication
window will not launch. Which of the following is most likely the cause of this problem?
A. Pop-up blocking software has been enabled in the operating system.
B. The browser has recently had its cookie cache cleared.
C. The browser has recently had its browsing history cleared.
D. Pop-up blocking software has been enabled in the Web browser.
Answer: D

NO.2 Which is the preferred approach to communicate important action items in an e-mail message
to a co-worker?
A. Write the action items using all capital letters.
B. List the action items in a numbered or bulleted list for clarity.
C. Include emoticons to ensure the recipient understands your humor.
D. Describe all action items at length in a detailed paragraph in the middle of the message.
Answer: B

NO.3 Which of the following is a legal and ethical practice?
A. Copying someone else's written work found on the Internet and presenting it as your own, as
long as it is for schoolwork.
B. Trying shareware for free and paying for it only after you decide to keep using it.
C. Downloading copyrighted artwork and using it as a background on your Web site.
D. Downloading music and motion pictures as long as they are from a peer-to-peer network.
Answer: B

NO.4 To reduce the costs of maintaining servers with FTP access; your company is using P2P to
facilitate sharing of information. Which strategy should your company use to protect the company's
sensitive information while capitalizing on the benefits of P2P power?
A. Limit P2P use to sharing music files.
B. Restrict employees from using their computers in P2P communications.
C. Use technologies that will control access and password-protect files.
D. Restrict P2P use to sharing only with universities and research organizations.
Answer: C

NO.5 One of your co-workers calls you to ask if you sent her an e-mail message with an attachment.
You recall that you sent several c-mails with attachments earlier that day. Which of the following is
your best response to this question?
A. Ask your co-worker to open the attachment and describe the contents.
B. Ask your co-worker to read the e-mail message including the full name of the attachment and its
extension.
C. Ask your co-worker to forward the e-mail to you so you can open the attachment and check it.
D. Ask your co-worker to forward the e-mail to your company's management.
Answer: B

NO.6 Michelle wants to search for a scuba regulator. She plans to use a keyword search engine. She
does not want to see any results from the manufacturer named Scubapro. Which of the following
search strings should she use?
A. Regulators !Scubapro
B. Regulators Scubapro
C. Regulators <Scubapro
D. Regulators >Scubapro
Answer: A

NO.7 Marcella is looking for a very unique product online. She has found one on the XYZ Company's
Web site, which is designed well and appears to be legitimate. As she navigates through the
checkout process, she reaches the checkout page with this URL, which asks her to enter her credit
card information:
http://XYZ.com/gp/checkout.html/ref=chk_out_TLS12B_lb?ie=UTF8&docId=10007931
Why should Marcella cancel her online transaction instead of proceeding?
A. Because the site uses 128-bit encryption, which is illegal for companies that are located overseas
B. Because the link contains abbreviations and is not completely readable, so Marcella is unsure of
the server name
C. Because the link does not use SSL/TLS encryption and therefore the information Marcella enters
would not be secure
D. Because the link uses SSL/TLS encryption, which Marcella knows is not compatible with the
browser she is using
Answer: C

NO.8 Melanie works in the sales department at XYZ Company. She decides that her company's
marketing team has done a poor job representing the company's brand. Without direction or
permission, she starts her own social networking account to help. This account's name is called
XYZProfessional. To customize her page, she uses company logos and verbiage from the company
Web site. She then begins communicating with customers and individuals interested in XYZ via this
service. Which of the following would be the most appropriate response to Melanie's actions by the
company?
A. Providing a link to Melanie's page from the company's official social networking account
B. Sending Melanie a request from the company's Human Resources department to stop using
company logos, yet allowing her to continue using this social networking account
C. Adding references to Melanie's social networking page in the company's internal newsletter
D. Terminating Melanie's employment for copyright and trademark violation, with a
cease-and-desist letter asking for control of the account
Answer: D