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NO.1 One of the activities of Capacity Management involves making evaluations and predictions regarding
the hardware that is required to run a new or modified application. The predictions include data about the
performance levels that can be expected, the requisite hardware and the costs. Which of the activities of
Capacity Management is responsible for this?
A. Application Sizing
B. Capacity Planning
C. Monitoring
D. Tuning
Answer:A
NO.2 Managing risk is an essential part of which processes?
A. Problem Management and Capacity Management
B. Availability Management and Service Level Management
C. IT Service Continuity Management and Financial Management for IT Services
D. IT Service Continuity Management and Availability Management
Answer: D
NO.3 Which of the following is Availability Management responsible for?
A. ensuring the reliability of components will carry out a required function under certain conditions over a
certain period
B. managing the negotiations with the customer with regard to availability
C. Demand Management
D. delivering information on Service Levels to clients to determine the availability percentage
Answer:A
NO.4 Which process provides components of the IT infrastructure with a unique and systematic name
(designation)?
A. Change Management
B. Configuration Management
C. Release Management
D. Service Level Management
Answer: B
NO.5 After a change, who is responsible for ensuring that security measures maintain the security level?
A. the Board of Management
B. the Change Manager
C. the Release Manager
D. the Security Manager
Answer: D
NO.6 Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer:A
NO.7 Which of the following processes provides Problem Management with reports about the IT
infrastructure?
A. Financial Management for IT Services
B. Change Management
C. Configuration Management
D. Incident Management
Answer: C
NO.8 What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C